TERMS AND CONDITIONS

Effective Date: 10/26/2024

1. Introduction
Welcome to Bluegrass Behavioral Health & Consulting Services. By using our website, services, and resources, you agree to these Terms and Conditions. Please read them carefully, as they govern all users, clients, and visitors interacting with our services.

2. Services Provided
Bluegrass Behavioral Health & Consulting Services offers mental health services, including psychiatric care, medication management, ketamine therapy, and therapeutic counseling. Our licensed professionals adhere to industry standards to deliver high-quality care. All affiliated providers with limited exceptions are independent contractors who are responsible for managing their professional obligations, including licenses and insurance.

3. Confidentiality and Privacy
We are committed to protecting your privacy and adhere to HIPAA regulations. For more information on our data collection, use, and protection practices, please review our Privacy Policy.

4. Limitations of Service
We make no guarantees regarding the outcomes of any treatment. Users experiencing emergencies or life-threatening issues should contact emergency services immediately.

5. Independent Contractor Providers
Providers affiliated with Bluegrass Behavioral Health & Consulting Services are mainly independent contractors responsible for maintaining their own licensure, liability insurance, and compliance with legal regulations. We do not assume liability for their professional conduct or actions.

6. Communication Consent
By providing your contact information, you consent to receive communications from Bluegrass Behavioral Health & Consulting Services via email and SMS, including appointment reminders and service updates. To opt out, reply “STOP” to SMS messages or unsubscribe from emails. Please note that opting out may limit our ability to provide timely information.

7. Payment Authorization
If you are a self-pay client or have copays/deductibles and place a card on file, you authorize Bluegrass Behavioral Health & Consulting Services to charge your card through Stripe via SimplePractice for services rendered. Charges will appear on your bank statement as BluegrassBH. By using our services, you agree to notify us of any changes to your account information in writing. You understand that credit card transactions may include Protected Health Information and will not dispute these charges if they align with this authorization.

8. Refund Policy
Refunds are generally not provided for services rendered. For prepaid services or packages, refunds may be issued on a case-by-case basis for unused sessions, subject to administrative fees. Refund requests must be submitted in writing and will be evaluated at our discretion.

9. Cancellation and Missed Appointment Policy
Appointments canceled with less than 24 hours’ notice may incur a cancellation fee. No-shows or missed appointments will be charged the full session fee, in line with our policy.

10. Intellectual Property
All content on our website, including text, graphics, and logos, is owned by Bluegrass Behavioral Health & Consulting Services and is protected by copyright laws. Reproduction or distribution of content without permission is prohibited.

11. Limitation of Liability
Bluegrass Behavioral Health & Consulting Services is not liable for damages arising from the use of our website, services, or resources. This includes but is not limited to direct, indirect, incidental, or consequential damages.

12. Third-Party Links
Our website may contain links to third-party sites. We do not endorse or take responsibility for their content or practices. We recommend reviewing their terms and privacy policies.

13. Emergency Use Disclaimer
Our website and messaging features are not intended for emergency use. If you are experiencing a medical emergency or are considering harming yourself or others, please call 911 or go to the nearest emergency room immediately. For appointments, call our office directly.

14. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on our website, and your continued use of our services constitutes acceptance of these changes. Please review these terms periodically.

15. Contact Us
For questions regarding these Terms and Conditions, please contact us at:

Bluegrass Behavioral Health & Consulting Services
601 Doe Run Drive STE 5
Mt. Sterling KY 40353
Phone 859-432-3055
Fax 859-432-3044